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Digital Experience

Production Testing

Monitor, analyze, and optimize your customer's functional experience in production. Identify friction points before they impact your revenue and turn insights into strategic actions. Expand your quality coverage without competing with development. Real visibility into what really matters: your customer's experience.

Elevate your app experience through your customer's perspective by performing tests in production.

x3.6
Faster identification of defects and faults
32%
Lower volume of complaints and calls to customer service
29%
Lower volume of complaints and calls to customer service
67%
Shorter lead time in identifying and fixing bugs

Elevate your app experience through your customer's perspective by performing tests in production.

Expand existing quality mechanisms and ensure the end customer experience.

Have experts on hand who can identify potential issues with the use of applications and eliminate risks to your company's image.

Unrivaled test batteries with your implementation plan
Execution of transactions on physical devices, using real clients and accounts
Evaluation of the same transaction across different versions, devices, or platforms
Additional layer to the development process, focused on "corner cases"

Results with facts and data for assertive decisions

Objective

Verify the functional and usability experience of the following features:

  • Registration
  • Shopping cart
  • Orders
  • Payment methods
Results
4
Features
382
Tests
301
Defects
18
Versions
Defects
Functional
65%
Usability
35%
20
47
6.8.1
11
15
6.8.0
5
7
6.9.1
2
2
6.8.1
1
1
6.8.1
Top 5 most affected flows
1#
View Orders
15%
2#
Payment via bank slip
14%
3#
Payment via QR Code
10%
4#
Manage wish list
10%
5#
Change registration
9%
Top 5 most affected versions
1#
6.8.1
26%
2#
6.8.0
12%
3#
6.9.1
11%
4#
6.9.0
11%
5#
6.10.1
9%
Suggestions for improvement

Help Center Update

We found flow errors in the help center that made it difficult to resolve simple and easy-to-solve questions.

Centralization of Flows

We identified a usability issue due to the decentralization of information on the same subject, for example: Payment methods and Registration.

Validation of new features

During testing, we found errors in features outside the scope (Home, Help Center, Notification Center, and Returns).



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